Squad Workshop

I got to know Squad Workshop at Toh Guan through Google reviews and decided to give them a try. Recently, they helped me check and upgrade my car’s MMI system, and I was really impressed by their dedication and service. The boss personally worked until 2am to get everything done and even helped to send my car back to me afterwards. Shortly after that, I went back again for a brake rotor and brake pad upgrade. Everything was handled swiftly and professionally. The boss checked the required parts and immediately ordered them through his own connections, and the parts arrived on the same day for installation. What I appreciate most is their honesty and responsibility. They constantly updated me on the progress throughout the process, with no hard selling or unnecessary marketing. In fact, when I asked about changing some other parts, the boss honestly told me that those parts were still in good condition and did not need replacement so soon. It’s hard to find workshops that are this genuine, efficient, and passionate about their work nowadays. Highly recommended if you are looking for a trustworthy workshop!

After an ordeal of three visits to the Skoda Center who was unable to diagnose my worsening symptoms, I came across the Squad workshop which promptly identified and fixed the issue. Additionally, Royston and team resolved two more maintenance issues that the Skoda Center missed during servicing last month. Thank you Squad team for giving be back the confidence to drive worry-free.

I had an intermittent Gear Malfunction warning appearing on my 2017 Q2. After searching through Google for a workshop in the west, top recommendation was Squad. I sent a whatsapp message Squad workshop describing the issue. Almost immediately, Meryl replied and copied Royston on the message. Royston immediately diagnose the problem and said that he was 90% certain of the issue just from my description and recommended a solution. I sent in my car in the afternoon of that day and immediately he brought his computer and attached it to the OBD to analyze the problem with my car. He carefully explained with the pressure graphs generated on his computer on how he can fix it and recalibrate the gear system. He requested me to leave the car at the workshop overnight since he has many cars to service for that day. The next morning he called me to tell me the issue was fixed and recalibrated and say that the gear system should be better than new as he explained that he has also tuned the gear system. I was having an issue with a delayed gear engagement since the car was new. When I told the Audi distributor about the delayed response of the gear previously, they told me that it is normal for the Audi Q2. However after the fix by Squad, the gear engagement is definitely immediate, better than when the car was new. Royston even offered to send the car back to me to my home after the repair. Top notch service and very knowledgeable about cars. Fully recommend Squad Workshop. I think the price is very reasonable as well.

Terrible experience I had. Reached out to them for pre purchase inspection (PPI) service on a used car before I can decide on buying or not. Went for the advanced PPI cost $300. Before I paid, asked them would anyone help to interpret PPI report and if I need help can I call someone? They replied that text is the channel, and refused audio calls only if there’s challenges. It was obvious that they preferred texting only. I went ahead and it. After the PPI report was out, I texted them with enquires per the PPI, they only responded after more than 9 days. I had already canceled my deal with the used car before that - because the PPI report gave me doubts on the variability of the car, which is why I needed this shop to answer some of my queries before I decide to go ahead with purchase or not. Their 9-days delayed reply was totally bad after sales service.