Question 1

How does AXL work for car owners?

Accepted Answer

Add your car once, then describe your issue and upload photos. Vetted workshops receive your brief and submit competing quotes within 48 hours. You compare them by price, rating, and availability — then accept the one you want. Your contact details stay private until you accept.

Question 2

Is my personal information kept private?

Accepted Answer

Yes. Your car plate, phone number, and name are never shown to workshops until you accept a quote. Workshops also stay anonymous to you until you choose them. Both sides only unlock contact details after an acceptance.

Question 3

How long does it take to get quotes?

Accepted Answer

Most requests receive quotes within a few hours. The quoting window stays open for 48 hours to give all matched workshops a fair chance to respond.

Question 4

Is it free to request quotes on AXL?

Accepted Answer

Yes, it is completely free for car owners to post a request and receive quotes. You only deal with the workshop directly when you choose to accept.

Question 5

How does AXL vet its workshops?

Accepted Answer

Every workshop is reviewed against their business registration before they can quote on any job. Rankings are built from verified reviews submitted by real customers — not paid placement.

Question 6

What types of car services can I request?

Accepted Answer

AXL covers aircon servicing, brakes, tyres, general servicing, bodywork and panel beating, engine repairs, electrical faults, transmission, suspension, and more. If it relates to your car, you can post it.